Our client is looking for a sharp, tenacious, and downright awesome individual to join their Support Team as a Technical Support Specialist! If you are always striving to be exceptional at everything you do, then they want you to join their extraordinary software development company where they use innovation, great design, and reliability to deliver a retail point-of-sale software solution for small businesses that provides exceptional value. Their Support, Development, Sales, and Marketing teams are tightly integrated to provide their customers with an exceptional customer service experience.
Primary Responsibilities:
- Provide outstanding client service by responding to requests for technical support in a timely manner
- Troubleshoot user problems for both our software as well as related hardware peripherals and network issues
- Become a subject matter expert on The Uniform Solution software and all related products
- Document, monitor, and track problems to ensure a timely resolution for your customers
- Proactively look for ways to improve processes, operations, and the customer experience
- Establish strong working relationship internally and with our customers and vendors
Primary Qualifications:
- 3+ years customer facing experience, ideally supporting software applications.
- College degree preferred, but additional work experience will be accepted as a replacement for degree.
- Must have excellent phone demeanor and problem-solving skills.
- Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems.
- Strong troubleshooting abilities and attention to detail.